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12/02/2009 - Exclusive Card
Learn about the new EXCLUSIVE reward card of loyal customers of PSARROS and LANCEL shops. More
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The financial aid of the company "PSARROS 1917 SA" for the benefit of new e-commerce services it is part-financed by the European Fund of Regional Growth and the Greek State in the frames of Operational Program "Society of Information"
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Secure online transactions
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Delivery in Athens
This method of delivery allows you to receive your package in 24 to 48 hours with ACS. When you place your order before 10 am, it will be handled the on same day if the product was indicated as being in stock on the site. The shipping fees for this option are €3.
Delivery time depends of the fact that your product is in stock at our warehouse.
Delivery rest of Greece
This method of delivery allows you to receive your package in 48 to 36 hours with ACS. When you place your order before 10 am, it will be handled the on same day if the product was indicated as being in stock on the site. The shipping fees for this option are €10.
Delivery time depends of the fact that your product is in stock at our warehouse.
PSARROS 1917 SA does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim (7 days with ACS). During this period, no reimbursement or re-delivery will take place.
Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by phone to the Customer Service Department, at 210 3235775. Returned products can only be accepted for products in their original state, notably with respect to their packaging, accessories and manuals.In the event of non-conformity of the product purchased, the User will have the choice between repair and replacement of the product, except if the desired option has an associated cost that is manifestly disproportionate to the alternative. We would like to inform you that a delay of 24 hours is possible for delivery of your order. In fact, for security reasons, all orders paid by bank card are verified by PSARROS 1917 SA. Complementary information may be requested, or demanded, in order to validate your purchase. By consequence, and in trying to avoid any delay, when you place your order please enter the following:-a professional or paid-for e-mail address-a land line telephone number (work or home) where you can be reached at any time of the day Furthermore, for any order above the amount established by PSARROS 1917 SA, a piece of ID as well as proof of address will be requested and should be sent via fax, Post, or e-mail. We apologise for any inconvenience this may cause; however, these measures are taken to protect our clients from possible fraud associated with bank cards.
Returns
Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods).
For the period covered under warranty, the client must return the product to PSARROS 1917 SA After-Sales Service. No package will be accepted at the head office of PSARROS 1917 SA.
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